Help
If you need help, please see below.
Frequently Asked Questions
- Forgotten AnswerNet login ID or password
- Procedures for job change or termination of employment (resignation/retirement)
- (Corporate-type DC) Changing your address or name
- (Individual-type DC/iDeCo) Changing your address or name
- Change procedures for Individual-type DC/iDeCo (Japanese only)
How to use AnswerNet
Contact us
Our English service is only available to employees who have been registered by their employer to use English service. If you are not registered, please use our Japanese service.
Via online form
Via phone
From overseas: +81-3-5325-6303 (charges apply)
[Service Hours]
Mon-Fri: 2:00 pm - 6:00 pm
(excluding national holidays, year-end/New Year, and maintenance days)
Please be advised that our AnswerCenter records customer calls for the purposes outlined in our Privacy Policy (Japanese only) regarding the use of personal information obtained over the phone.
